PulseDesk is an AI-native customer success platform built for industrial equipment companies. It monitors equipment health, routes support tickets, manages parts inventory, and predicts failures before they happen.
Equipment fails. Customer calls. You scramble. By the time the field tech arrives, the fab has lost hundreds of thousands of dollars.
Critical spares tracked in spreadsheets. Nobody knows what's in stock until a customer needs it yesterday. Lead times measured in weeks.
No health scores. No churn signals. You find out a customer is unhappy when they don't renew their service contract.
Dispatching the right engineer to the right site with the right parts requires three phone calls and an ERP lookup.
AI agents continuously monitor equipment telemetry data. They detect anomalies, predict failures, and trigger preventive service calls before downtime happens.
Incoming support requests are classified, prioritized, and routed to the right field engineer based on expertise, location, and parts availability. No human dispatcher needed.
Real-time inventory tracking across warehouses and field kits. AI predicts which parts will be needed next quarter and triggers procurement automatically.
Built for physical products, not software logins. Health scores based on equipment uptime, service history, parts consumption patterns, and contract renewal signals.
PulseDesk is building the future of industrial customer success. AI agents that understand equipment, predict failures, and keep your customers running.